Customer Service

We are committed to providing world class customer service throughout your Silver Cross experience.
When you buy a Silver Cross product, you can be sure that the item has been researched, designed, manufactured and tested to the highest possible standards. With over 130 years of experience, Silver Cross is the brand you can trust.

In addition to this guarantee of quality, we aim to provide a corresponding level of quality in our after sales care.

Every one of our 200 official retail partners in the UK is highly trained in all aspects of Silver Cross. Not only will they help you make the best decision about which Silver Cross products to choose; they also offer a full sales back up, meaning that any queries or problems you have can be dealt with quickly and efficiently. You can easily find your local retailer by visiting our store locator page.

Silver Cross also has a dedicated service department, whose job is to ensure that any products sent for repair are fixed speedily and efficiently.

In addition to our retailer network, Silver Cross also has a dedicated customer service team based at Silver Cross HQ in North Yorkshire. It is their job to ensure that each and every customer enquiry we receive gets dealt with quickly and with the minimum of fuss. Any initial questions you may have for Silver Cross can be answered in our contact Silver Cross section, and this may be a good starting point for any query you may have.