Silver Cross

Privacy Policy

General

This privacy statement sets out how Silver Cross will store and use information relating to you. This applies to the entire web site. Any changes to these policies will be posted here. Silver Cross is the trading name of Silver Cross (UK) Ltd.

Silver Cross is committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies are used to record information about your preferences as you browse our website, which allows us to improve your experience by tailoring the website accordingly. Cookies can also be used to identify you every time you revisit our website. 

A 'session cookie' will expire at the end of your browsing session once you close your web browser; 'persistent cookies' on the other hand have a set expiry date and will be stored on your computer until either this date is reached, or you delete your cookies using your browser settings.

Cookies necessary for the provision of service

NAME

REASON FOR USE

EXPIRES

ASP.NET_SessionId

This is the default web application session cookie for session state management

At the end of the session

.ASPXAUTH

Records the identity of the user currently authenticated on the site.

1 hour

.intlang

This is the cookie that remembers your preferred language settings for the website.

1 year

Helpful non-intrusive cookies

NAME

REASON FOR USE

EXPIRES

__utma

Google tracking cookies

24 months

__utmb

Google tracking cookies

20 mins

__utmc

Google tracking cookies

At End of Session

__utmv

Google tracking cookies

12 hours

__utmz

Google tracking cookies

6 months

__atuvc

AddThis functional cookie http://support.addthis.com/customer/portal/questions/319587--atuvc-cookie?t=89322

24 months

Third party cookies, helpful non-intrusive cookies

NAME

REASON FOR USE

EXPIRES

URL

BIGipServerLB01-FEF1-FTTP-POOL (or similar)

Load balancing cookie for Feefo

At End of Session

www.feefo.com

JSESSIONID

Site performance monitoring

~20 mins

beacon-1.newrelic.com

Third party cookies, useful but intrusive

NAME

REASON FOR USE

EXPIRES

URL

PREF

You Tube session/tracking cookie (only on pages that display You Tube videos)

10 Years

youtube.com

VISITOR_INFO1_LIVE

You Tube session/tracking cookie (only on pages that display You Tube videos)

8 Months

youtube.com

use_hitbox

You Tube session/tracking cookie (only on pages that display You Tube videos)

At End of Session

youtube.com

HSID

You Tube session/tracking cookie (only on pages that display You Tube videos and user is signed into You Tube)

10 Years

youtube.com

dkv

You Tube session/tracking cookie (only on pages/popups that display You Tube videos and user is signed into You Tube)

10 Years

youtube.com

LOGIN_INFO

You Tube session/tracking cookie (only on pages/popups that display You Tube videos and user is signed into You Tube)

10 Years

youtube.com

SID

You Tube session/tracking cookie (only on pages/popups that display You Tube videos and user is signed into You Tube)

10 Years

youtube.com

Please note that, where we embed content from third-party sites such as YouTube, you may also have cookies from these third-party websites installed on your device. Silver Cross does not control these cookies and you should check the privacy policy of the relevant website for more information. 

Blocking Cookies

The majority of web browsers (Firefox, Internet Explorer, Google Chrome, Opera, Safari etc.) will allow you to block cookies from being installed on your device via your browser settings.

Depending on your browser, further information can be obtained via the following links:

  • Firefox - http://support.mozilla.org/en-US/kb/Cookies
  • Internet Explorer - http://support.microsoft.com/kb/196955
  • Google Chrome - http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
  • Safari - http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
  • Opera - http://www.opera.com/browser/tutorials/security/privacy/

Mobile phone users may have to refer to their handset manual for details on how to block cookies using their mobile browser. 

Please be aware that restricting the use of cookies may impact on the functionality of our website.

Deleting Cookies

The majority of web browsers (Firefox, Internet Explorer, Google Chrome, Opera, Safari etc.) will allow you to delete selected / all cookies currently installed on your device. Depending on your browser, further information can be obtained via the following links: 

Depending on your browser, further information can be obtained via the following links:

  • Firefox - http://support.mozilla.org/en-US/kb/Cookies
  • Internet Explorer - http://support.microsoft.com/kb/196955
  • Google Chrome - http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
  • Safari - http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
  • Opera - http://www.opera.com/browser/tutorials/security/privacy/

Similarly, mobile phone users may have to refer to their handset manual for details on how to delete cookies using their mobile browser. 

Please note that this will usually only remove any cookies currently installed on your device; you must also change your browser settings (above) if you wish to prevent cookies being installed in future. Please be aware that deleting cookies already stored on your device may impact on the usability of our website. 

For more information on cookies and how they work, please visit www.allaboutcookies.org.