Customer Service
Car Safety Centre
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Premium Valet & Service
Silver Cross products are built-to-last but even the most premium pram needs a little TLC from time-to-time. Our premium valet service prolongs the life of your Silver Cross pushchair so you can keep using it or pass it on.
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Thanks for helping a family in need by donating your pram to our charity partner, Baby Basics. A member of our team will be in contact with you soon to arrange the collection of your donation.
01. Choose your service
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*Only Silver Cross prams and pushchairs can use this service. Also, we are unable to accept prams from the Silver Cross heritage collection.
02. Your collection details
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Enter your address for preferred collection options
03.
Choose your preferred
collection date
Choose your preferred collection date *
Add collection address
Mandatory Fields*
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Premium valet & service
What's included
Service
£75.00
Valet
£75.00
Service & Valet
£125.00
Collection
Product collected from Customers home or work address
Condition report
Six Point Safety Check
1. Harness – Buckle lock/release. Fabric & fixings damage
2. Brakes – Engage & release mechanism
3. Wheels – Tyre wear & swivel lock condition
4. Handle – Height adjustment & release button mechanisms
5. Folding Mechanism – Open/closes/locks correctly
6. Seat Unit/Carrycot – Locks/releases from chassis correctly
Service
Wheels/Tyres/Swivel Locks - Changed if damaged *
Brakes - Checked & repaired/replaced if needed
Handle Mechanism – Re-lubricated & height adjustment tested/repaired
Folding Mechanisms – Re-lubricated & fixings tightened
Seat Unit Recline Mechanism – Checked and adjusted
Harness - Checked & replaced if needed *
Lubricate all other moving parts
Other minor repairs undertaken***
Chassis cleaned
Chassis steam cleaned & sanitised (150°C)
Dirt & excess debris removed from wheels & brakes
Chassis wax polished
Wheels waxed and tyre shine application
Handle leather cleaned & re-nourished
Chassis badges replaced if missing *
Fabrics cleaned
Appropriate fabrics removed from chassis
Fabrics steam cleaned
Spot stains treated and removed**
Fabrics replaced with new products where needed *
Bumper Bar leather cleaned & re-nourished
Odour neutralised
Fabrics reattached to chassis
Delivery
Final Inspection
Product packed & returned (with free maintenance kit)
*Subject to availability
**Some stains may be treated but not removed completely
*** If more major repairs or spare parts are required Customer Services will advise costs prior to work being completed
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