When you make a purchase direct from the Silver Cross website, your wheeled goods, furniture, babywear and bedding will be automatically registered for a three year warranty against manufacturing defects.
When you buy a Silver Cross car seat, your purchase is automatically protected by a standard two year warranty against manufacturing faults. When you register your product via the app, you will receive an additional 1 years free warranty.
Our car safety collection is guaranteed for a period of 24 months (plus an additional 1 years warranty when registered via the mobile app) from the date of purchase against manufacturing faults and material defects, when the product is used correctly according to the manufacturers instructions. The manufacturers warranty is not transferable and only the original purchaser can make a claim.
Please retain your proof of purchase.
During the lifetime of your Silver Cross product, our UK-based team of dedicated customer service agents are available Monday-Friday, 09:00-17:30 to answer any query you may have about your purchase. Call us on 0345 872 6900
If for any reason you wish to return your Silver Cross product we will collect it and give you a full credit within 14 days of purchase (this will not affect any of your statutory rights)