Customer Service
Car Safety Center
Store Finder
Premium Valet & Service
Silver Cross products are built-to-last but even the most premium pram needs a little TLC from time-to-time. Our premium valet service prolongs the life of your Silver Cross pushchair so you can keep using it or pass it on.
More ways to pay
Something went wrong, please try again.
Thanks for helping a family in need by donating your pram to our charity partner, Baby Basics. A member of our team will be in contact with you soon to arrange the collection of your donation.
01. Choose your service
{{selectedProduct.name}}
*Only Silver Cross prams and pushchairs can use this service. Also, we are unable to accept prams from the Silver Cross heritage collection.
02. Your collection details
{{formattedDeliveryAddress()}}
Enter your address for preferred collection options
03.
Choose your preferred
collection date
Choose your preferred collection date *
Add collection address
Mandatory Fields*
Pause 
Play
Premium valet & service
What's included
Service
£75.00
Valet
£75.00
Service & Valet
£125.00
Collection
Product collected from Customers home or work address
Condition report
Six Point Safety Check
1. Harness – Buckle lock/release. Fabric & fixings damage
2. Brakes – Engage & release mechanism
3. Wheels – Tyre wear & swivel lock condition
4. Handle – Height adjustment & release button mechanisms
5. Folding Mechanism – Open/closes/locks correctly
6. Seat Unit/Carrycot – Locks/releases from chassis correctly
Service
Wheels/Tyres/Swivel Locks - Changed if damaged *
Brakes - Checked & repaired/replaced if needed
Handle Mechanism – Re-lubricated & height adjustment tested/repaired
Folding Mechanisms – Re-lubricated & fixings tightened
Seat Unit Recline Mechanism – Checked and adjusted
Harness - Checked & replaced if needed *
Lubricate all other moving parts
Other minor repairs undertaken***
Chassis cleaned
Chassis steam cleaned & sanitised (150°C)
Dirt & excess debris removed from wheels & brakes
Chassis wax polished
Wheels waxed and tyre shine application
Handle leather cleaned & re-nourished
Chassis badges replaced if missing *
Fabrics cleaned
Appropriate fabrics removed from chassis
Fabrics steam cleaned
Spot stains treated and removed**
Fabrics replaced with new products where needed *
Bumper Bar leather cleaned & re-nourished
Odour neutralised
Fabrics reattached to chassis
Delivery
Final Inspection
Product packed & returned (with free maintenance kit)
*Subject to availability
**Some stains may be treated but not removed completely
*** If more major repairs or spare parts are required Customer Services will advise costs prior to work being completed
Great service
Smooth purchase and service thank you . The only slight improvement I can suggest is with the confirmation email. I paid for next day Saturday delivery but was quite upset when the confirmation email said expected delivery the following Tuesday. When I phoned customer services they said everything was fine it was just a standard email, possibly worth changing the wording to avoid this confusion.
Wednesday, 07 June 2023
We bought this to match our coast travel system, only used it once so far but appears to be sturdy and covers the baby perfectly whatever the angle. We did have to contact customer services for help as the instructions didn’t explain/ show you had to ‘snap’ something within the metal spring part in order for it to be adjustable. They were extremely helpful and through quick exchange of emails the problem was solved! Once this was done the parasol was flexible and moved to whatever position/ angle required.
Saturday, 03 June 2023
Love it
Great quality and stylish pram ,I love it .Highly recommend
Friday, 02 June 2023
What’s your Silver Cross Story?
We’ve been creating magical memories for over 140 years.Share your #silvercrossstories on Instagram or Facebook for a chance to be featured
