Help & FAQ's
Ask us anything, we'd love to hear from you.
Our customer service team is available Monday - Friday between 9am to 5:30pm. Alternatively, you can use our enquiry form below.
FAQs
What is the warranty period?
How do I register the warranty for my pram?
Can I place an order over the phone?
How do I order spare parts?
Do you deliver outside the mainland UK?
Looking for help with another product?
Prams
Pushchairs
Car seats

Dune
For city living

Reef
For all terrain comfort

New - Coast
For everyday travel

Wave
For growing families

Clic & Free Footmuff
For families on the go

Jet 3 & Free Footmuff
For compact travel

Pop & Free Footmuff
For everyday strolls

Zest & Free Footmuff
For everyday comfort

Dream i-Size with ISOFIX Base
Awarded the safest infant carrier for your newborn by ADAC, when used with the Dream i-Size base

Motion All Size 360
The only 360° rotating car seat you need, suitable from birth to approx. 12 years

Balance i-Size
The multi-stage car seat, growing with your child from 15 months to approx. 12 years of age

Simplicity Plus & Simplifix Isofix Base
Our award-winning everyday infant carrier

Dune
FAQ's
Do you make a buggy board for the Dune?
Yes. The Dune Ride-On Board fits to the chassis with just one click and is suitable up until around 4 years.
What's the difference between the Compact Folding Carrycot and First Bed Folding Carrycot?
What is the height of the seat?
When should I move my baby from the carrycot to the seat unit?
Is there a compatible footmuff?
How is Dune different to Reef?

Reef
FAQ's
Do you make a buggy board for the Reef?
Yes. The Reef Ride-On Board fits to the chassis with just one click and is suitable up until around 4 years.
What is the height of the seat?
When should I move my baby from the carrycot to the seat unit?
Is there a compatible footmuff?
How is Reef different to Dune?

Coast
FAQ's
Do you make a buggy board for the Coast?
Yes. The Coast Ride-On Board connects easily to your pushchair with no extra fixings required. It also has a handy strap which attaches to the basket, so the board can be stored neatly when not in use.
When should I move my baby from the carrycot to the seat unit?
What is the height of the seat?
Is there a compatible parasol?
Is Coast a Tandem Pram?

Wave
FAQ's
Do you make a buggy board for Wave?
Yes. The Wave Ride-On Board fits can be added easily to the Wave chassis. Please note that if your Wave was manufactured pre-2019 then it would not be compatible with the ride on board. If you have and older model, please contact our customer services team who will advise how we can help.
How do I use my Wave in double mode with the seat unit at the bottom?
When should I move my baby from the carrycot to the seat unit?
What is the height of the seat?
What is the weight limit of Wave?

Clic
FAQ's
Do you make a buggy board for Clic?
No. Unfortunately, you cannot use a buggy board with the Clic stroller. We don’t make a ride-on board that's compatible and we haven’t tested any others for use with Clic.
Is the Clic airline cabin approved?
What is the height of the seat?
Is there a compatible parasol?
Is there a compatible footmuff?
How is Clic different to Jet?

Jet 3
FAQ's
Do you make a buggy board for Jet?
No. Unfortunately, Jet cannot be used with buggy board. We don’t make one that would be compatible and we haven’t tested any others for use with Jet.
Is Jet airline cabin approved?
What is the height of the seat?
Is there a compatible parasol?
Is there a compatible footmuff?
How is Jet different to Clic?

Pop
FAQ's
Do you make a buggy board for Pop?
No. Unfortunately, you cannot use a buggy board with the Pop stroller. We don’t make a ride-on board that's compatible and we haven’t tested any others for use with Pop.
Does the seat fully recline?
What is the height of the seat?
Is there a compatible parasol?
Is there a compatible footmuff?

Zest
FAQ's
Do you make a buggy board for the Zest?
No. Unfortunately you cannot use a buggy board with Zest. We don’t make a ride-on board that's compatible and we haven’t tested any others for use with Zest.
Does the seat fully recline?
What is the height of the seat?
Is there a compatible parasol?
Is there a compatible footmuff for Zest?

Dream i-Size with ISOFIX Base
FAQ's
Is it safer to use a base with the Dream i-Size infant carrier?
Yes. The Dream ISOFIX base offers greater convenience, allowing the Dream infant carrier to be easily installed and removed from the vehicle. The risk of fitting an ISOFIX seat incorrectly is far lower, therefore making them safer.
Can I use the Dream infant carrier on my older Simplifix ISOFIX base?
When do babies outgrow the infant carrier?
Are any of the Silver Cross infant carriers airline approved?
How do I increase the harness height?

Motion All Size 360
FAQ's
When should I remove the inserts in my Motion All Size 360 car seat?
When your baby starts to look like they are outgrowing the insert we would recommend to start removing it in stages. Remove the head hugger section first, followed by the side wings and lastly the main body of the insert.
Can the Motion All Size 360 detach from the base and be used on my stroller?
When can I use the Motion All Size 360 forward facing?
Is the Motion All Size 360 easy to clean?
What testing has been carried out?

Balance i-Size
FAQ's
Can I use the Balance i-Size car seat without the top tether and/or ISOFIX?
When using the Balance i-Size car seat in the under 21kg/105cm configuration (with the harness) the ISOFIX and top tether must be used. This configuration can be used until the child reaches 21kg or 105cm, whatever comes first. Once the child exceeds 21kg/105cm the seat can be used with the harness stored within the seat and the child secured in using the 3-point vehicle belt. This configuration can be fitted with or without the ISOFIX fittings. We recommend where possible to also secure the top tether. However, unlike the under 21kg/105cm configuration, this is not essential.
Is the Balance i-Size easy to clean?

Simplicity Plus
FAQ's
Is it safer to use a base with my Simplicity Plus infant carrier?
Yes. The Simplifix Isofix Base offers greater convenience, allowing infant carriers to be easily installed and removed from the vehicle. The risk of fitting an ISOFIX seat incorrectly is far lower, therefore making them safer.