Help & FAQ's
Ask us anything, we'd love to hear from you.
Our customer service team is available Monday - Friday between 9am to 5:30pm. Alternatively, you can use our enquiry form below.
FAQs
What is the warranty period?
How do I register the warranty for my pram?
Can I place an order over the phone?
How do I order spare parts?
Do you deliver outside the mainland UK?
Looking for help with another product?
Prams
Pushchairs
Car seats
Dune 2 Travel System
Includes chassis, reversible seat, universal car seat adaptors and rain cover
Reef 2 Travel System
Includes chassis, reversible seat, universal car seat adaptors and rain cover
Coast Travel System Accessory Bundle (7 piece)
Includes chassis, carrycot, reversible seat, overnight sleeping carrycot, footmuff, changing bag, rain cover and universal car seat adaptors
Wave 3 Single to Double Travel System (12 piece)
Includes chassis, reversible seat, overnight sleeping carrycot, tandem seat, pushchair seat liner, tandem seat adaptors, 2x rain covers, 2x bumper, 2x mosquito nets bars,
Dune
FAQ's
How is Dune 2 different to Reef 2?
Dune 2 is designed for urban living with its city-smart wheels and compact design, while Reef 2 is an all-terrain pushchair thanks to its larger rear wheels. Dune 2 is lighter in weight and folds down smaller than Reef 2, meaning it’s perfect for busy urban lifestyles.
Is Dune 2 suitable for newborns?
Do you make a buggy board for the Dune 2?
Is there a compatible footmuff?
What are Dune 2’s fabrics made from?
Reef
FAQ's
How is Reef 2 different to Dune 2?
Reef 2 is made for all-terrain adventures with large wheels and a strong frame. Whether you’re exploring the countryside, strolling by the sea or walking through your local town, Reef 2 is the perfect choice – whilst Dune 2 is better suited for urban living thanks to its compact, city-smart design.
Is Reef 2 suitable for newborns?
Do you make a buggy board for the Reef 2?
Is there a compatible footmuff?
What are Reef 2’s fabrics made from?
Coast
FAQ's
Do you make a buggy board for the Coast?
Yes. The Coast Ride-On Board connects easily to your pushchair with no extra fixings required. It also has a handy strap which attaches to the basket, so the board can be stored neatly when not in use.
When should I move my baby from the carrycot to the seat unit?
Is there a compatible parasol?
Is Coast a tandem pram?
Can you fold with seat attached?
How big is the basket capacity?
Is Coast compatible with the snack tray?
Wave
FAQ's
Is there a buggy board for Wave?
How do I use Wave in double mode with the seat unit at the bottom?
When should I move my baby from the carrycot to the seat unit?
What is the weight limit of Wave?
How many configurations can Wave be used in?
How is Wave 3 different to Wave?
Clic
FAQ's
Do you make a buggy board for Clic?
No. Unfortunately, you cannot use a buggy board with the Clic stroller. We don’t make a ride-on board that's compatible and we haven’t tested any others for use with Clic.
Is the Clic airline cabin approved?
What is the height of the seat?
Is there a compatible parasol?
Is there a compatible footmuff?
How is Clic different to Jet?
Dream i-Size with ISOFIX Base
FAQ's
Is it safer to use a base with the Dream i-Size infant carrier?
Yes. The Dream ISOFIX base offers greater convenience, allowing the Dream infant carrier to be easily installed and removed from the vehicle. The risk of fitting an ISOFIX seat incorrectly is far lower, therefore making them safer.
Can I use the Dream infant carrier on my older Simplifix ISOFIX base?
When do babies outgrow the infant carrier?
Are any of the Silver Cross infant carriers airline approved?
How do I increase the harness height?
Motion All Size 360
FAQ's
When should I remove the inserts in my Motion 2 car seat?
When your baby starts to look like they are outgrowing the insert we would recommend starting to remove it in stages. Remove the head hugger section first, followed by the side wings and lastly the main body of the insert.
How long can I use the Hydro Protect liner for?
Is Motion 2 easy to clean?
What testing has been carried out on Motion 2?
Can Motion 2 detach from the base and be used on my stroller?
Balance i-Size
FAQ's
Can I use the Balance i-Size car seat without the top tether and/or ISOFIX?
When using the Balance i-Size car seat in the under 21kg/105cm configuration (with the harness) the ISOFIX and top tether must be used. This configuration can be used until the child reaches 21kg or 105cm, whatever comes first. Once the child exceeds 21kg/105cm the seat can be used with the harness stored within the seat and the child secured in using the 3-point vehicle belt. This configuration can be fitted with or without the ISOFIX fittings. We recommend where possible to also secure the top tether. However, unlike the under 21kg/105cm configuration, this is not essential.