Silver Cross UK Delivery Information
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Delivery Information

Call Us On 0345 872 6900

Monday to Friday between 9am & 5:30pm

UK Delivery Information

Shopping online with Silver Cross is safe and secure and we offer a range of delivery options through one of the UK's most reliable couriers.

We deliver to all mainland UK addresses, as well as remote areas as designated (see below).

Please read the information below to help you understand our range of delivery options and to make sure that there is an option and cost that suits you before you order online.

NB: IN SOME AREAS OF THE UK THE NORMAL STANDARD DELIVERY AND EXPRESS DELIVERY OPTIONS ARE NOT AVAILABLE FOR ACCESSORIES. FURTHER INFORMATION ON DELIVERY TO THESE AREAS IS AVAILABLE IN OUR HIGHLANDS AND REMOTE ISLANDS SECTION BELOW.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and take steps to minimise the effect of the delay. We will not be held liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you would like to visit one of our retailers then click here to find one near you.

Delivery Options

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Standard Delivery - FREE on orders over £50

Our standard delivery service will ensure that your goods arrive at your delivery address by courier within 1 to 5 working days of placing the order (some exceptions apply - please see below). In the majority of cases where orders are placed before 1pm, the delivery will be made at an unspecified time on the next working day. For clarity, working days are Monday to Friday and do not include weekends or bank holidays. Standard delivery for all orders over £50 is FREE.

Express Delivery

Want it tomorrow? Express delivery guarantees next working day delivery for £10 (orders must be placed before 1pm to qualify).

Saturday Delivery

You can choose to receive your order before 12pm on the next Saturday if you prefer, but this only available if you order before 1pm on a Friday. A total extra charge of £20 is applied to this service if you request it - but this charge is not per product, so even if you order 2 or more items the charge will still only be £20.

This service is NOT available to postcodes that fall within our Highlands & Remote Islands list.

*EXCEPTIONS

  • Standard/Express/Saturday delivery is not available for Balmoral, Kensington or Furniture.
  • Guaranteed 7-day delivery on Bromley and Bromley Oak Furniture - Please note this is unavailable for the following postcodes: IV, AB, KW, TR, PL, TQ, PO, BN, TN and CT, LL and SA. 
  • Estimated delivery times for these products will be shown in the shopping basket prior to the completion of your purchase. For further details, please contact us.
  • We do not deliver to Northern Ireland or Isle of Wight, please find your nearest retailer here

Furniture - Home Delivery

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FURNITURE DELIVERY SERVICE

Our Home Delivery Team will contact you directly to book in your delivery.

When you buy any of our beautiful furniture sets from an official stockist or our website, our preferred delivery partners will ensure that your purchases reach you quickly, safely and with minimal fuss.

Our exclusive home delivery service couldn't be simpler.

DELIVERY TO THE ROOM OF YOUR CHOICE

Our team of Silver Cross experts will home deliver your furniture to the room of your choice.

PLACE YOUR ORDER IN-STORE

The best way to buy our nursery furniture is to visit one of our official stockists and view the range for yourself. You'll get the chance to view your furniture of choice before you buy, plus our official stockists will be able to answer all your questions, and offer you help with your order. To find your nearest furniture stockist, visit our store finder. Furniture retailers are marked with an orange 'F' symbol.

PLACE YOUR ORDER ONLINE

Once you have decided which nursery furniture collection is right for you, click the 'buy now' button and pay for your furniture order online.

WE’LL DELIVER TO YOU

Our aim is to make the delivery of your furniture as smooth and convenient as possible.

  • We will aim to deliver your furniture within 14 days of your order date, or within 7 days of your order date for Bromley and Bromley Oak furniture. Please note, orders made between 10th December and 3rd January may take up to 28 days to be delivered.
  • All deliveries are subject to your availability within a chosen delivery window.
  • Our home delivery team will contact you directly to book in your delivery. A delivery charge of £14.95 applies to furniture purchases. Please note, for the following postcodes, a furniture delivery charge of £39.95 will apply: IV7-11, IV14-28, IV40-49, IV51-56, IV63, PH31-44, PH49-50, SA30+, LL22, LL24-49, LL51-78, PA20+, KW.

If you have any questions about this exclusive service or about Silver Cross furniture, call our customer services team on 0345 872 6900.

Delivery Coverage

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Silver Cross will deliver/collect goods to/from addresses in England, Scotland and Wales only. There may be additional delivery or collection charges and extended delivery times in some areas. We do not currently offer delivery or collection to/from BFPO.

FURNITURE, BALMORAL & KENSINGTON DELIVERIES

  • Estimated delivery times for these products will be shown in the shopping basket prior to the completion of your purchase, contact us for further details.
  • Our delivery team will call you 48 hours prior to your delivery to ensure any final details are confirmed.
  • You cannot alter your delivery date after this call.
  • If changes are made less than 48 hours prior to delivery, a surcharge of £90.00 may be imposed.

Delivery To Remote Areas

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If your postcode is on our remote areas list, then we are only able to offer a basic delivery service that will ensure that your goods arrive within 14 working days of your order being placed. There is a total charge of £39.95 for this delivery service but this charge is not per product.

The list of Highlands and remote islands postal codes is as follows:

Chargeable Scottish postal codes: AB31, AB33-38, AB44-56 & IV30-32.

Scottish Highlands includes postal codes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postal codes.

Scottish Islands includes postal codes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Regrettably, Silver Cross is only able to deliver nursery furniture to mainland UK at this time. Silver Cross is also unable to deliver nursery furniture to Shetland, Northern Ireland or Isle of Wight postal codes at this time.

Pre-order information

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When a product states it is 'In Stock' for a special date, e.g 'In Stock: Early September' - this is the date that the product will arrive at our warehouse. Your delivery time scale you are quoted at checkout will then start from this date.

Call Us On 0345 872 6900

Monday to Friday between 9am & 5:30pm