Delivery Information

Silver Cross will deliver/collect goods to/from addresses in England, Scotland and Wales only. There may be an additional delivery or collection charges and extended delivery times in some areas. We do not currently offer delivery or collection to/from BFPO.

Furniture, Balmoral & Kensington Deliveries

• Estimated delivery times for these products will be shown in the shopping basket prior to the completion of your purchase, contact us for further details.
• Our delivery team will call you 48 hours prior to your delivery to ensure any final details are confirmed.
• You cannot alter your delivery date after this call.

If changes are made less than 48 hours prior to delivery, a surcharge of £90.00 may be imposed.

Regrettably, Silver Cross is only able to to deliver nursery furniture to mainland UK at this time. Silver Cross is also unable to delivery nursery furniture to Shetland postal codes (ZE1-3) at this time. 

We offer a complimentary home delivery and build service on certain nursery furniture range. This includes Notting Hil, Elegance and Nostalgia. 

Our standard delivery service will ensure that your goods arrive at your delivery address by courier within 1 to 3 working days of placing the order (some exceptions apply - see below). In the majority of cases where orders are placed before 1pm, the delivery will be made at an unspecified time on the next working day. For clarity, working days are Monday to Friday and do not include weekends or bank holidays.

Exceptions

• Standard delivery is not available for the Balmoral, the Kensington or furniture. Estimated delivery times for these products will be shown in the shopping basket prior to the completion of your purchase. For further details, please contact us.

NB: In some areas of the UK, the normal standard delivery option is not available. Further information on delivery to these areas is available in our highlands and remote islands section below.

If you need your items in a hurry then we can guarantee delivery to most mainland UK addresses by 12pm on the next working day, but this only available if you order before 3pm. A total charge of £10 is applied to this service if you request it - but this charge is not per product, so even if you order 2 or more items the charge will still only be £10.

• This service is NOT available to postcodes that fall within our Highlands & Remote Islands list.
• This service is NOT available over the Christmas period (24^thDecember to 2^ndJanuary).

Express delivery is not available for the Balmoral, the Kensington or furniture. Estimated delivery times for these products will be shown in the shopping basket prior to the completion of your purchase. For further details, please contact us.

You can choose to receive your order before 12pm on the next Saturday if you prefer, but this only available if you order before 1pm on a Friday. A total extra charge of £20 is applied to this service if you request it - but this charge is not per product, so even if you order 2 or more items the charge will still only be £20.

• This service is NOT available to postcodes that fall within our Highlands & Remote Islands list.
• This service is NOT available over the Christmas period (24^thDecember to 2^ndJanuary).

Saturday delivery is not available for the Balmoral, the Kensington or furniture. Estimated delivery times for these products will be shown in the shopping basket prior to the completion of your purchase. For further details, please contact us.

If your postcode is on our Highlands & Remote Islands list then we are only able to offer a basic delivery service that will ensure that your goods arrive within 4 working days of your order being placed. There is a total charge of £10 for this delivery service but this charge is not per product, so even if you order 2 or more items the charge will still only be £10. The list of Highlands and Remote Islands postal codes is as follows:

Chargeable Scottish postal codes:

AB31, AB33-38, AB44-56 & IV30-32.

Scottish Highlands includes postal codes:

FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postal codes.

Scottish Islands includes postal codes:

HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.