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Delivery Information

Call Us On 0345 872 6900

Monday to Friday between 9am & 5:30pm

UK Delivery Information

SHOPPING ONLINE WITH SILVER CROSS IS NOT ONLY SAFE AND SECURE, BUT WE ALSO OFFER A RANGE OF DELIVERY OPTIONS THROUGH ONE OF THE UK'S MOST RELIABLE COURIERS.

We deliver to all mainland UK addresses, as well as the areas designated as Highlands & Remote Islands (see below). NB: At this point in time we do not offer an online sales & delivery service to Northern Ireland residents. If you are based in Northern Ireland then you can find a stockist near to you by clicking here.

Please read the information below to help you understand our range of delivery options and to make sure that there is an option and cost that suits you before you order online.

If you would like to visit one of our retailers then click here to find one near you.

NB: In some areas of the UK the normal standard delivery option is not available for accessories. A list of excluded postcodes and further information on delivery to these areas is available in our Highlands and Remote Islands section below.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Delivery Coverage

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Silver Cross will deliver/collect goods to/from addresses in England, Scotland and Wales only. There may be additional delivery or collection charges and extended delivery times in some areas. We do not currently offer delivery or collection to/from BFPO.

FURNITURE, BALMORAL & KENSINGTON DELIVERIES

  • Estimated delivery times for these products will be shown in the shopping basket prior to the completion of your purchase, contact us for further details.
  • Our delivery team will call you 48 hours prior to your delivery to ensure any final details are confirmed.
  • You cannot alter your delivery date after this call.
  • If changes are made less than 48 hours prior to delivery, a surcharge of £90.00 may be imposed.

REGRETTABLY, SILVER CROSS IS ONLY ABLE TO DELIVER NURSERY FURNITURE TO MAINLAND UK AT THIS TIME. SILVER CROSS IS ALSO UNABLE TO DELIVER NURSERY FURNITURE TO SHETLAND POSTAL CODES (ZE1-3) AT THIS TIME. 

WE OFFER A COMPLIMENTARY HOME DELIVERY AND BUILD SERVICE ON CERTAIN NURSERY FURNITURE RANGES, THIS INCLUDES ELEGANCE, NOSTALGIA WHITE AND NOTTING HILL. A COMPLIMENTARY DELIVERY SERVICE TO A ROOM OF YOUR CHOICE WITHOUT BUILD IS OFFERED FOR ALL OF OUR NURSERY FURNITURE COLLECTIONS.

 

CLICK HERE FOR MORE DETAILS ON THIS SERVICE

 

CLICK HERE TO SHOP FOR SILVER CROSS NURSERY FURNITURE

 

Standard Delivery

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Our standard delivery service will ensure that your goods arrive at your delivery address by courier within 1 to 3 working days of placing the order (some exceptions apply - see below). In the majority of cases where orders are placed before 1pm, the delivery will be made at an unspecified time on the next working day. For clarity, working days are Monday to Friday and do not include weekends or bank holidays. Over the Christmas period (24th December to 2nd January), deliveries can take up to two weeks. Standard delivery is FREE.

EXCEPTIONS

  • Standard delivery is not available for the Balmoral, the Kensington or furniture. Estimated delivery times for these products will be shown in the shopping basket prior to the completion of your purchase. For further details, please contact us.
  • A delivery charge of £39.95 will apply for Highlands and Remote Islands and also the following postcodes for all furniture purchases: IV7-11, IV14-28, IV40-49, IV51-56, IV63, PH31-44, PH49-50, SA30+, LL22, LL24-49, LL51-78, PA20+, KW.

 

NB: IN SOME AREAS OF THE UK THE NORMAL STANDARD DELIVERY OPTION IS NOT AVAILABLE. FURTHER INFORMATION ON DELIVERY TO THESE AREAS IS AVAILABLE IN OUR HIGHLANDS AND REMOTE ISLANDS SECTION BELOW.

Express Delivery

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If you need your items in a hurry then we can guarantee delivery to most mainland UK addresses by 12pm on the next working day, but this only available if you order before 3pm. A total charge of £10 is applied to this service if you request it - but this charge is not per product, so even if you order 2 or more items the charge will still only be £10.

This service is NOT available to postcodes that fall within our Highlands & Remote Islands list. This service is NOT available over the Christmas period (24th December to 2nd January).

Express delivery is NOT available for the Balmoral, the Kensington or furniture.

Estimated delivery times for these products will be shown in the shopping basket prior to the completion of your purchase. For further details, please contact us.

 

Saturday Service

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You can choose to receive your order before 12pm on the next Saturday if you prefer, but this only available if you order before 1pm on a Friday. A total extra charge of £20 is applied to this service if you request it - but this charge is not per product, so even if you order 2 or more items the charge will still only be £20.

This service is NOT available to postcodes that fall within our Highlands & Remote Islands list. This service is NOT available over the Christmas period (24th December to 2nd January).

Saturday delivery is NOT available for the Balmoral, the Kensington or furniture.

Estimated delivery times for these products will be shown in the shopping basket prior to the completion of your purchase. For further details, please contact us.

Highlands and Remote Islands

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If your postcode is on our Highlands & Remote Islands list, then we are only able to offer a basic delivery service that will ensure that your goods arrive within 4 working days of your order being placed. There is a total charge of £39.95 for this delivery service but this charge is not per product, so even if you order 2 or more items the charge will still only be £39.95. The list of Highlands and Remote Islands postal codes is as follows:

Chargeable Scottish postal codes: AB31, AB33-38, AB44-56 & IV30-32.
Scottish Highlands includes postal codes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postal codes.
Scottish Islands includes postal codes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

REGRETTABLY, SILVER CROSS IS ONLY ABLE TO DELIVER NURSERY FURNITURE TO MAINLAND UK AT THIS TIME. SILVER CROSS IS ALSO UNABLE TO DELIVER NURSERY FURNITURE TO SHETLAND POSTAL CODES (ZE1-3) AT THIS TIME.

Complimentary Home Delivery & Build Service

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FREE DELIVERY AND INSTALLATION SERVICE

When you buy any of our beautiful furniture sets from an official stockist or our website, our preferred delivery partners will ensure that your purchases reach you quickly, safely and with the minimum of fuss.

Our exclusive home delivery and build service couldn't be simpler. We offer two levels of delivery and installation, the service you receive will depend on the item you have chosen and the quantity of your order.

1.  FREE DELIVERY TO THE ROOM OF YOUR CHOICE

Our team of Silver Cross experts will home deliver your furniture to the room of your choice at no extra cost.

2.  FREE DELIVERY AND ASSEMBLY

Order two or more pieces of furniture from the ranges below and our team of Silver Cross experts will home deliver and assemble your furniture in the room of your choice at no extra cost. The installation process will take between 1 and 2 ½ hours so please bear this in mind when the team reserves a delivery time with you.

Ranges included in this option are:

  • Notting Hill
  • Elegance
  • Nostalgia White

 

PLACE YOUR ORDER IN-STORE

The best way to buy our Nursery Furniture is to visit one of our official stockists and view the range for yourself. You'll get the chance to view your furniture of choice before you buy, plus our official stockists will be able to answer all your questions, and offer you help with your order. To find your nearest furniture stockist, visit online our store finder - furniture retailers are marked with an orange 'F' symbol.

PLACE YOUR ORDER ONLINE

Once you have decided which nursery furniture collection is right for you; click the 'buy now' button and pay for your furniture order online. There are lots of furniture sets to choose from in our range. The Coastline range offers contemporary designs and modern detailing whilst the bestselling Nostalgia White collection brings back classic and timeless detailing and the bold and stylish Notting Hill collection in striking gloss white is perfect for a modern home. 

THEN WE DELIVER YOUR NEW FURNITURE

Our aim is to make the delivery and installation of your furniture as smooth and convenient as possible.

  • Our preferred delivery partners will contact you within 14 days to arrange delivery and assembly.
  • We will aim to deliver and assemble your furniture within 28 days of your order date.
  • All deliveries are subject to your availability within a chosen delivery window.

IF YOU HAVE ANY QUESTIONS ABOUT THIS EXCLUSIVE SERVICE OR ABOUT SILVER CROSS FURNITURE, CALL OUR CUSTOMER SERVICES TEAM ON 0345 872 6900.

In the event of any issue with your delivery and/or build please get in touch with our customer service team on 0345 872 6900.

CLICK HERE TO SHOP SILVER CROSS FURNITURE

 

Pre-order information

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Pre-order information:

When a product states it is ''In stock'' for a special date, e.g ''In Stock: Early September'' - this is the date that the product will arrive at our warehouse. Your delivery time scale you are quoted at checkout will then start from this date.

Call Us On 0345 872 6900

Monday to Friday between 9am & 5:30pm