SHOPPING ONLINE WITH SILVER CROSS IS NOT ONLY SAFE AND SECURE, BUT WE ALSO OFFER A RANGE OF DELIVERY OPTIONS THROUGH ONE OF THE UK'S MOST RELIABLE COURIERS.
We deliver to all mainland UK addresses, as well as remote areas as designated (see below). NB: At this point in time we do not offer an online sales & delivery service to Northern Ireland or Isle Of Wight residents. If you are based in Northern Ireland or Isle Of Wight then you can find a stockist near to you by clicking here.
Please read the information below to help you understand our range of delivery options and to make sure that there is an option and cost that suits you before you order online.
If you would like to visit one of our retailers then click here to find one near you.
NB: IN SOME AREAS OF THE UK THE NORMAL STANDARD DELIVERY AND EXPRESS DELIVERY OPTIONS ARE NOT AVAILABLE FOR ACCESSORIES. FURTHER INFORMATION ON DELIVERY TO THESE AREAS IS AVAILABLE IN OUR HIGHLANDS AND REMOTE ISLANDS SECTION BELOW.
If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
*EXCEPTIONS
Delivery Options
Free Next Day Delivery on Strollers and Pushchairs
Order a Silver Cross Stroller or Pushchair by 2pm and receive free Next Day Delivery. The delivery will be made at an unspecified time on the next working day. For clarity, working days are Monday to Friday and do not include weekends or bank holidays. Strollers and Pushchair currently on Pre-Order will be delivered the next working day, when in stock. Free Next Day Delivery promotion ends 31 December 2022. A delivery charge will apply for Highlands and Remote Islands.
Standard Delivery
Our standard delivery service will ensure that your goods arrive at your delivery address by courier within 1 to 5 working days of placing the order (some exceptions apply - see below). In the majority of cases where orders are placed before 1pm, the delivery will be made at an unspecified time on the next working day. For clarity, working days are Monday to Friday and do not include weekends or bank holidays. Standard delivery for all orders over £50 is FREE.
Express Delivery
Want it tomorrow? Express delivery guarantees next working day delivery for £10 (orders must be placed before 2pm to qualify).
NB: IN SOME AREAS OF THE UK THE NORMAL STANDARD DELIVERY AND EXPRESS DELIVERY OPTIONS ARE NOT AVAILABLE FOR ACCESSORIES. FURTHER INFORMATION ON DELIVERY TO THESE AREAS IS AVAILABLE IN OUR HIGHLANDS AND REMOTE ISLANDS SECTION BELOW.
*EXCEPTIONS
Furniture - Home Delivery
Our Home Delivery Team will contact you directly to book in your delivery.
When you buy any of our beautiful furniture sets from an official stockist or our website, our preferred delivery partners will ensure that your purchases reach you quickly, safely and with the minimum of fuss.
Our exclusive home delivery service couldn't be simpler.
Our team of Silver Cross experts will home deliver your furniture to the room of your choice.
PLACE YOUR ORDER IN-STOREThe best way to buy our Nursery Furniture is to visit one of our official stockists and view the range for yourself. You'll get the chance to view your furniture of choice before you buy, plus our official stockists will be able to answer all your questions, and offer you help with your order. To find your nearest furniture stockist, visit online our store finder - furniture retailers are marked with an orange 'F' symbol. |
Once you have decided which nursery furniture collection is right for you; click the 'buy now' button and pay for your furniture order online. There are lots of furniture sets to choose from in our range.
THEN WE DELIVER YOUR NEW FURNITUREOur aim is to make the delivery of your furniture as smooth and convenient as possible.
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In the event of any issue with your delivery please get in touch with our customer service team on 0345 872 6900.
Saturday Service
You can choose to receive your order before 12pm on the next Saturday if you prefer, but this only available if you order before 1pm on a Friday. A total extra charge of £20 is applied to this service if you request it - but this charge is not per product, so even if you order 2 or more items the charge will still only be £20.
This service is NOT available to postcodes that fall within our Highlands & Remote Islands list. This service is NOT available over the Christmas period (24th December to 2nd January).
Saturday delivery is NOT available for the Balmoral, the Kensington or furniture.
Estimated delivery times for these products will be shown in the shopping basket prior to the completion of your purchase. For further details, please contact us.
Please note, as Thursday 2nd June and Friday 3rd June are UK Bank Holidays, orders placed on those days with Saturday Deliver Service will be delivered Saturday 11 June.
Delivery Coverage
Silver Cross will deliver/collect goods to/from addresses in England, Scotland and Wales only. There may be additional delivery or collection charges and extended delivery times in some areas. We do not currently offer delivery or collection to/from BFPO.
FURNITURE, BALMORAL & KENSINGTON DELIVERIES
REGRETTABLY, SILVER CROSS IS ONLY ABLE TO DELIVER NURSERY FURNITURE TO MAINLAND UK AT THIS TIME. SILVER CROSS IS ALSO UNABLE TO DELIVER NURSERY FURNITURE TO SHETLAND, NORTHERN IRELAND OR ISLE OF WIGHT POSTAL CODES AT THIS TIME.
Delivery To Remote Areas
If your postcode is on our Remote Areas list, then we are only able to offer a basic delivery service that will ensure that your goods arrive within 4 working days of your order being placed. There is a total charge of £39.95 for this delivery service but this charge is not per product, so even if you order 2 or more items the charge will still only be £39.95. The list of Highlands and Remote Islands postal codes is as follows:
Chargeable Scottish postal codes: AB31, AB33-38, AB44-56 & IV30-32.
Scottish Highlands includes postal codes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postal codes.
Scottish Islands includes postal codes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Pre-order information
Pre-order information:
When a product states it is ''In stock'' for a special date, e.g ''In Stock: Early September'' - this is the date that the product will arrive at our warehouse. Your delivery time scale you are quoted at checkout will then start from this date.
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