UK Delivery Information

Shopping online with Silver Cross is not only safe and secure, but we also offer a range of delivery options through one of the UK's most reliable couriers.

We deliver to all mainland UK addresses, as well as the areas designated as Highlands & Remote Islands (see below). NB: At this point in time we do not offer an online sales & delivery service to Northern Ireland residents. If you are based in Northern Ireland then you can find a stockist near to you by clicking here.

Please read the information below to help you understand our range of delivery options and to make sure that there is an option and cost that suits you before you order online.

If you would like to visit one of our retailers then click here to find one near you.

NB: In some areas of the UK the normal standard delivery option is not available for accessories. A list of excluded postcodes and further information on delivery to these areas is available in our Highlands and Remote Islands section below.

 Furniture, Balmoral & Kensington Deliveries

  • Our delivery team will call you 48 hours prior to your delivery to ensure any final details are confirmed.
  • You cannot alter your delivery date after this call.
  • If changes are made less than 48 hours prior to delivery, a surcharge of £90.00 may be imposed.


    • Standard Delivery

    Our standard delivery service will ensure that your goods arrive at your delivery address by courier within 1 to 3 working days of placing the order (some exceptions apply - see below). In the majority of cases where orders are placed before 13:00 (1pm), the delivery will be made at an unspecified time on the next working day. For clarity, working days are Monday to Friday and do not include weekends or bank holidays. Over the Christmas period deliveries can take up to two weeks. Standard delivery is £4.95.

    Exceptions
    • Deliveries of the Balmoral Pram and Nursery Furniture may be subject to increased lead times. For further details, please contact us.
    • Deliveries of Toys and Gifts are carried out by Royal Mail within 1 to 4 working days of placing the order.
    • Deliveries of Clothing & Bedding (Bedding: Hello Little One Bedding Collection, Follow Your Dreams Bedding Collection and My Universe Bedding Collection) are carried out by DPD within 3 to 5 working days of placing the order.
    NB: In some areas of the UK the normal standard delivery option is not available. Further information on delivery to these areas is available in our Highlands and Remote Islands section below.

    Express Delivery 

    If you need your items in a hurry then we can guarantee delivery to most mainland UK addresses by 12pm on the next working day, but this only available if you order before 3pm. A total charge of £10 is applied to this service if you request it - but this charge is not per product, so even if you order 2 or more items the charge will still only be £10.

    This service is NOT available to postcodes that fall within our Highlands & Remote Islands list.

    This service is NOT available on Toys and Gifts.

    This service is NOT available over the Christmas period.

    Deliveries of the Balmoral Pram and Nursery Furniture may be subject to increased lead times. For further details, please contact us.

    Saturday Service 

    You can choose to receive your order before 12pm on the next Saturday if you prefer, but this only available if you order before 1pm on a Friday. A total extra charge of £20 is applied to this service if you request it - but this charge is not per product, so even if you order 2 or more items the charge will still only be £20.

    This service is NOT available to postcodes that fall within our Highlands & Remote Islands list.

    This service is NOT available on Toys and Gifts.

    This service is NOT available over the Christmas period.

    This service is NOT available on Nursery Furniture.

    Deliveries of the Balmoral Pram and Nursery Furniture may be subject to increased lead times. For further details, please contact us.

    Highlands and Remote Islands 

    If your postcode is on our Highlands & Remote Islands list then we are only able to offer a basic delivery service that will ensure that your goods arrive within 4 working days of your order being placed. There is a total charge of £10 for this delivery service but this charge is not per product, so even if you order 2 or more items the charge will still only be £10. The list of Highlands and Remote Islands postal codes is as follows:

    Chargeable Scottish postal codes: AB31, AB33-38, AB44-56 & IV30-32.
    Scottish Highlands includes postal codes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postal codes.
    Scottish Islands includes postal codes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

    Regrettably, Silver Cross is only able to deliver nursery furniture to mainland UK at this time. 
    We offer a complimentary home delivery and build service on certain nursery furniture ranges, this includes Notting Hill, Nostalgia, Aston Martin and Marie Chantal. A complimentary delivery service to a room of your choice without build is offered for Portobello and Coastline nursery furniture collections.