When you buy Silver Cross prams, pushchairs, and nursery furniture, your purchases are automatically protected by a three-year warranty against manufacturing fault.
When you buy a Silver Cross car seat, your purchase is automatically protected by a standard two year warranty against manufacturing faults. When you register your product via the app, you will receive an additional 1 years free warranty.
Our car safety collection is guaranteed for a period of 24 months (plus an additional 1 years warranty when registered via the mobile app) from the date of purchase against manufacturing faults and material defects, when the product is used correctly according to the manufacturers instructions. The manufacturers warranty is not transferable and only the original purchaser can make a claim. Please retain your proof of purchase.
When you buy Silver Cross accessories, your purchases are automatically protected by a one-year warranty against manufacturing fault.
Registering your product
Silver Cross products are guaranteed for a period of 36 months from the date of purchase against manufacturing faults and material defects, when the product is used correctly according to the manufacturer’s instructions. The manufacturer’s warranty is not transferable, only the original purchaser can make a claim.
In the event that you discover a fault with your product, please contact our Customer Care Team on 0345 872 6900 between 9.00am and 5.30pm Monday to Friday (excluding public holidays). Proof of purchase is required to claim on the warranty. This shall not affect your statutory rights.
Please retain your proof of purchase. Without adequate proof of purchase you will not be able to make a warranty claim.
Our manufacturers endeavour to hold fabric and coordinating components for the duration of the warranty period. If specific colours are not available then a coordinating fabric will be used. Fabrics may fade and discolour slightly during normal use and we cannot guarantee that replacements will be an exact match to original components.
The manufacturer's warranty covers the following:
To claim under the manufacturer’s warranty please contact the retailer you bought the product from, providing the proof of purchase receipt and a clear description of the claim.
The warranty does not cover