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Terms & Conditions

Call Us On 0345 872 6900

Monday to Friday between 9am & 5:30pm

These terms and conditions govern the use of our website, www.silvercrossbaby.com, and in using this website either by browsing pages or making an online purchase you agree to be bound by these terms and conditions as laid out below.

Definitions

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“website” refers to www.silvercrossbaby.com

“We”, “our”, “us” refers to Silver Cross UK Limited (Company Registration No: 4611579), our registered address being Silver Cross UK Limited, Micklethorn, Broughton, Skipton, North Yorkshire, BD23 3JA. Our registered VAT number is: 4611579

“product” means a product displayed on our website either for sale or for information purposes

General

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We do our best to ensure that the information on the website is accurate and helpful at all times.

However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing.

We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained below. You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

You may not reproduce part or all of the contents of the website in any form unless it is for personal, non-commercial use. You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other).

You may not frame or link to the website or any part of it without our express permission.

Silver Cross aims to ensure that all specifications within the website are correct, however we reserve the right to alter specifications without prior notice.

 

Website Registration

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Some services are only available after you complete the website registration process. By registering to use these extra website services you agree:-

  • That the information you provide to us during the registration process is accurate and complete and relates only to yourself and does not in any way involve you impersonating any other person or providing a false identity or name/address that you are not authorized to use.
  • That you will inform us immediately if any of these details change by contacting us directly using one of the channels of communication detailed in our Contact Silver Cross website section
  • That you will take necessary measures to ensure that your username and password are kept confidential and known only by yourself and that you are responsible for all activity that occurs on the website under those account details. You also agree that you will take necessary precautions to ensure that any computer you use to access the website has adequate protection against third-party malicious activity such as viruses, spyware, key-logging, phishing.
  • That you are at least 18 years of age and a valid UK resident.

Shopping With Us

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Payment

Credit Card payment is taken immediately at the time of your order. All payment is processed in GBP. We accept most major cards including Visa, Visa Delta, MasterCard and Maestro. We also accept payment by PayPal and Klarna. We are unable to accept payment via cheque or any method other than those listed above. The description of the goods, services, price, currency and delivery costs are set out on the order page. For more information about deliveries, including costs, see here. To protect our customers from fraudulent credit card use, all orders are subject to security screening and if any irregularities are found, the order may not be processed.

Klarna Payments

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to KlarnaPay Later (subject to order limits determined on a case by case basis by Klarna): The payment period is 30 days from shipment of the goods or tickets/availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here.

Pay In 3 (available on orders up to £1,000): Your first instalment will be collected when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. Further information regarding Pay In 3 including terms and conditions you be found here, including information for the markets where this payment method is available. The payment methods Pay Later and Pay In 3 are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

Pre-Ordered Products

We will make clear on our website which of our products are available on a pre-order basis and will provide an indication as to when dispatch will be at the point of purchase. You will be required to provide full payment at the point of purchase. If you decide that you no longer want the product and it has not yet been dispatched, then we will provide a full refund within 7 working days of receiving your notice of cancellation, including any shipping charges you have paid for. For more details on cancelling and returning of goods, please see here for our Returns Policy.

Products And Pricing

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Product Availability

All products for sale on https://www.silvercrossbaby.com/ are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email.

Product Descriptions

Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the delivery times are only estimates, and cannot be guaranteed. Estimated delivery times will be set out in your order confirmation email. For any products available for pre-order or those temporarily out of stock, the “in stock” date will be included on the relevant product page. Once ordered, our Home Delivery team will then confirm to you the estimated delivery time. Packaging may vary from that shown. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

Prices

All prices include VAT and are subject to change without prior notice.

The products excluded from Silver Cross discount codes are as follows; Bromley Furniture, Furniture Promotions, Bedding Promotions, Stroller Promotions, New Pop, New Zest, Clic, Babywear Sale, Essentials Collection.

Note: Discount codes can not be used on any current items on promotion.

Orders And Returns

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Placing an Order Making a purchase is easy. Just follow these simple steps:

• Shop our website by browsing through our product range;

• Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability;

• Add an item to your shopping basket by clicking the "Buy Now" button on the product page;

• Review the items you have chosen in your shopping bag, or at the checkout. To delete an item from your shopping bag, click on the "Remove" button next to the item;

• You can continue shopping by selecting the "Continue Shopping" button;

• You can also view the items in your basket whilst you continue shopping, by clicking on the "Shopping Basket" icon at the top of the homepage;

• Complete your order by selecting "Checkout" and then follow the steps;

• When you are ready to complete your order, click the “Complete Your Order” button and wait for the order conformation page to appear. You will also receive an order confirmation email with details of your order shortly after we have received it.

Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible.

Should you need further assistance with placing an order please contact our Customer Services Team on +44 (0) 345 872 6900 (available Monday – Friday between 9am & 5.30pm), who would be happy to assist you. Alternatively, please email our Customer Service Team at customerservice@silvercrossbaby.com.

Amending your Order

You are able to correct errors on your order up to the point at which you click on 'Complete Your Order' on the Payment Page of our ordering process.

Unfortunately, we are unable to amend/change orders once they have been submitted. Therefore, if you are unhappy with your order details you will be required to cancel your original order (see the Returns Policy below) and place a new order with the correct details. You may find there are changes to your delivery timescale and/or the price you pay for the item as you'll be charged the current selling price on the day you amend or cancel the order.

Should you need further assistance with an order you have already placed, please contact our Customer Services Team on +44 (0) 345 872 6900 (available Monday – Friday between 9am & 5.30pm), who would be happy to assist you. Alternatively, please email our Customer Service Team at customerservice@silvercrossbaby.com.

Exchanges

Please note we do not offer exchanges for alternative items, colours or sizes at our online store. An online exchange is placed as a new order. This will involve placing a new order and taking payment details from you again. You will be refunded for any returned item(s) in line with the Returns Policy stated below..

Acknowledgment and Despatch/Acceptance of your Order

We will notify you by email as soon as possible to acknowledge receipt of your order, so please ensure you enter a valid email address. This does not constitute acceptance of your order. Silver Cross reserves the right to refuse an order for any reason. You will be notified of the dispatch of your order by email with the courier details (the dispatch confirmation). Notification of dispatch via the dispatch confirmation constitutes acceptance of your order. Acceptance of all orders is subject to credit checks and Silver Cross reserves the right to cancel any order which does not comply with these regulations.

Purchases made on our website are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Silver Cross reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Returns

We hope that you will love your order! However, if you change your mind please see here for our Returns Policy. The Returns Policy also offers information about cancelling your order, what to do if your product is faulty, and information about your statutory rights.

Delivery

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For Delivery Information, please see here

Security And Privacy

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Details of our Privacy Policy can be found here.

Indemnity And Liability

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You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Silver Cross terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

Whilst we use reasonable endeavours to ensure that this website is secure and free from errors, viruses and other malicious or harmful content, we give no warranty or guaranty in that regard. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the website safely and to screen out anything that may damage or harm your computer or other device. Except where required by law we shall not be liable to any person for loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.

Online Purchases and Contract Formation

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When you complete an online order for a product purchase, we will initially send you an email that confirms the order details you have sent to us. This email does not constitute the formation of a contract but is our acknowledgement of your offer of purchase of product(s) the details and prices of which are detailed in our order acknowledgement email. Upon dispatch of the products you have ordered from us from our warehouse we will send a dispatch email that constitutes acceptance of your order and the completion of a contract between you and us for the purchase of the product(s) at the price and specification detailed in this email. If we do not accept your order, then we will contact you via email or telephone before any products are dispatched and therefore any contract is formed.

A product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us. You own a product once we have received payment in full.

Alternate Dispute Resolution

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Silver Cross will always try to resolve complaints as quickly as possible. However, if we’ve not resolved your complaint to your satisfaction, you can refer the issue to the independent “Alternative Dispute Resolution” service provided by The Retail Ombudsman (see the Ombudsman’s website here).

Provided your complaint is in their remit, they will investigate your complaint free of charge. If you have purchased your goods online, you also have the right to pursue Online Dispute Resolution (“ODR”) through the ODR Platform, accessible via the following url: http://ec.europa.eu/odr.

Please note that although you have the right to bring a complaint to The Retail Ombudsman, or through the ODR Platform, Silver Cross is not legally bound to comply with the ADR/ODR process and, therefore, shall be entitled to elect not to participate in the event that you do bring such a claim.

Ownership Of Rights

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All rights, including copyright, in this website are owned by or licensed to Silver Cross UK Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Silver Cross. You may not modify, distribute or re-post something on this website for any purpose.

Contract Cancellation

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You are entitled to cancel your order or contract with us provided that you do so within 14 days of placing the initial order with us. If no goods have been dispatched then we will provide a full refund within 7 working days including any shipping charges you have paid for. If a contract has been formed and your products have been dispatched then the process will be followed as laid out in our Returns Policy.

Law

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The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.

Competitions and Offers

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Occasionally we may run promotional competitions and offers either on the website or through our social media channels. Individual terms and conditions for these promotions and offers can be viewed on the relevant competition' terms and conditions page.

Acceptable Use

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By using our site you accept these terms

By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference. We may make changes to the terms of this policy.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To bully, insult, intimidate or humiliate any person.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

 

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored; 
    • any software used in the provision of our site; or 
    • any equipment or network or software owned or used by any third party.

 

Breach of this policy

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.  

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

    • Immediate, temporary or permanent withdrawal of your right to use our site.
    • Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
    • Issue of a warning to you.
    • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
    • Further legal action against you.
    • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

 

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

How this contract can be transferred

We can transfer our rights and obligations under these terms to any third party, provided this does not adversely affect your rights under these terms.

Call Us On 0345 872 6900

Monday to Friday between 9am & 5:30pm